Good housemates. Clear boundaries.

Something happened. What now?

Use Report profile, Report room, or Report message on the content you want reviewed. Explain what happened and check that your report is accurate before submitting it.

A report about a message includes that message and a small amount of earlier context for a human reviewer. You can choose to block its author at the same time. Your report is private; the other person does not receive your identity through the report.

Follow a report or appeal a decision. To manage existing blocks, open your account settings. Blocking closes direct contact; it does not automatically remove either person from a shared group.

If there is immediate danger

Contact local emergency services. RoomieFinder reports are not an emergency service and are not monitored continuously.

In the EU, 112 is the free emergency number. Outside the EU, use the local emergency number.

Ask the questions before the boxes arrive.

• What does “clean” mean in this house? Agree on shared chores and who buys the basics.
• When are quiet hours? Talk about work shifts, calls, music and guests staying overnight.
• What is included in the rent? Get the deposit, bills, move-in date and notice terms in writing.
• Who actually lives there, and who can let the room? Ask to meet the household and confirm the lister’s role.

A profile can start the conversation. It cannot guarantee that you will get along. The practical details and how someone responds to boundaries matter.

Take your time with the viewing.

Arrange a call first if useful. For an initial meeting, choose a public place, arrange your own transport and let someone you trust know your plans. Bring someone to a room viewing when you can.

Be cautious about pressure to pay before you have viewed the room and checked who you are dealing with. Independently check the address, the room and the person’s authority to offer it. Read the agreement and ask about anything unclear before paying or signing.

RoomieFinder does not collect rent or deposits, hold money, or sign a rental agreement for either party. A request to pay “RoomieFinder” to reserve a room is a reason to stop and report it.

A badge should tell you one specific thing.

Email confirmed means the account completed an email confirmation. It is not an identity, background, property-ownership or safety check.

Someone listing a room must state whether they are a resident, private owner or professional, and confirm that they have permission to list it. That declaration is not independent proof of ownership.

Help with your account

Reset your password, confirm your email, or delete your account. If deletion has already started, use the deletion status page in the same browser.

For general support, privacy or safety help, email iker@roomie-finder.com. The reporting and appeal tools are available through the links above.